Background

• At Silae, we aim for customer delight. A key contributor to this is to ensure that we get the factory live as fast as possible after the client decides to work with our solution
• We need some data and arrangements to be made before the installation process
• This helps ensure that you get the client setup and running within 1 day of starting installation

Before you start

• Map the client needs and recommend a package
• Agree on the package with the client
• Ensure client has paid for the package
• Ensure client has an active subscription for Silae apps
• Confirmation on when the client wants to start installation
• Details of core team in client org who will own the implementation

What Silae will provide

• Tracking details of when the sensors will arrive at the factory
• Implementation support
• Initial handholding and training